Order tracking
Track your order 🐾
Thank you for choosing PETSHOP to take care of your companion's well-being ✨.
Your order is in good hands: we work with reliable logistics partners to guarantee fast and tracked delivery.
🔎 How do I track my package?
- Once your order has been shipped, you will receive a confirmation email containing your tracking number.
- Copy this number (eg: LX123456789FR).
- Paste it into the tool below to check the progress of your delivery in real time.
📦 Online tracking tool
Simply enter your tracking number in the field below:
⏱️ Delivery times
Our delivery times are generally 7 to 15 working days in mainland France.
For the European Union, the delivery time can be up to 20 working days depending on the destination.
📝 Please note that delays may exceptionally occur during busy periods (holidays, sales) or for logistical reasons beyond our control.
💬 Customer service at your disposal
Our team is available to answer any questions you may have. If you are unable to track your package or experience an unusual delay, please contact us without hesitation:
✉️ contact@petshop-store.com
📍 60 Rue François 1er, 75008 Paris, France
At PETSHOP, we know your pets are counting on you… and you can count on us 💛